Remote IT Support for Home Users & Small Business
Your computer, phone, or network misbehaves — and you need it working again without a lecture or a surprise bill. I connect over a secure screen-share, diagnose the real cause, fix it, and explain what happened in plain English.
What remote support covers
- • Slow computers, startup bloat, browser hijacks and pop-ups
- • Email problems: sync failures, login loops, MFA confusion
- • Printer and peripheral setup (yes, even printers)
- • Software installs, updates that break things, driver chaos
- • File recovery, backups that actually work, cloud storage setup
- • Deeper issues: services, logs, configuration, root-cause fixes
How it works
- 1. You describe the problem by email or ticket
- 2. I confirm scope and flat cost before any work starts
- 3. Secure screen-share session — you watch everything
- 4. Fix + short explanation of what caused it and how to avoid it
$50 / hour
1-hour minimum • flat scope agreed up front
Common questions
Is remote support safe?
You see everything I do in real time on your own screen, and the session ends completely when we hang up. No background agents left behind unless you ask for them.
What if it can’t be fixed remotely?
Then I’ll say so honestly. Hardware failures and some network faults need hands-on work — ship-in support ($50/hr plus shipping) covers that.
Do you work with small business accounts?
Yes — Microsoft 365 / Google Workspace admin, multi-device setups, NAS and backup planning. See small business IT support.